Contact Us

Get in Touch – We’re Here to Assist!

At Buyloomelo, your satisfaction is our top priority. Our dedicated support team is always ready to help you with any questions, concerns, or issues, ensuring you have a smooth and pleasant experience when shopping with us.

📧 Email: reply@buyloomelo.com

How to Reach Us

If you have any questions about your order, shipping updates, returns, product details, or anything else, feel free to contact us using the options below:

• Email: This is the fastest way to get in touch with us. We aim to respond to all inquiries within 24–48 business hours.

• Mailing Address: For returns, legal matters, or other postal inquiries, please contact us for the necessary address information.

🛠️ Common Support Topics

We are happy to assist you with the following:

• Order status or tracking details

• Product availability or specifications

• Returns and refunds assistance

• Payment or checkout issues

• Wholesale or business partnership inquiries

🔁 Need to Return an Item?

To ensure a smooth return process, please contact our customer support team first for detailed instructions before sending any items back to us.

📞 Customer Service Hours

• Monday to Friday: 9:00 AM – 6:00 PM (HKT)

• Saturday & Sunday: Closed

We look forward to assisting you!