Returns & Refund Policy

At Buyloomelo, your satisfaction is our primary concern. If you're not completely happy with your purchase, we offer a straightforward return and exchange process under the following conditions:

Return Eligibility

We accept returns and exchanges if:

The item is unused, in its original condition, and the packaging is unopened.
A return request is made within 14 days of receiving your order.
Proof of purchase (order confirmation or invoice) is provided to process your return.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale.
Used or opened personal care products.
Customized or made-to-order items.

Exchanges

If you receive a damaged, defective, or incorrect item, we’re here to help! Contact us within 7 days of receiving your order, and we will arrange either:

A replacement or
A full refund.

To expedite the process, kindly provide photos of the item and its packaging.

Refund Process

Once we receive and inspect your return:

Approved returns will be refunded to the original payment method used during checkout.
Refunds typically take 5-10 business days to process.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Return Shipping

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).
We recommend using a trackable shipping service to ensure your return is processed correctly.

Need Assistance?

If you need help with your return or have any questions, don’t hesitate to reach out to us at:
📧 reply@buyloomelo.com

Our Return & Refund Process

Incorrect Item Received: If you received an incorrect item, please contact us immediately. We will arrange a replacement or full refund.
Change of Mind: If you decide to return an item for any reason, you may do so within the specified return period, as long as the item is unused and in its original condition.
Lost Packages: If your package is lost in transit, we will either issue a refund or send a replacement based on the situation.
Damaged Products: If an item is damaged on arrival, we will offer a full refund or a replacement, depending on your preference.

Shop with Confidence

We aim to make returns, exchanges, and refunds as easy and hassle-free as possible so that your shopping experience with us is always smooth and worry-free.